I am writing to complain about my recent holiday, which I booked through your travel agency. Let me run through some of the main problems I had.
Firstly, the brochure claimed that the accommodation was fantastic, whereas the hotel was dreadful; the beds were broken, there wasn't any air-conditioning either swimming pool and the building was really run down. I tried to keep calm but I came to my senses and I realized that it was a real mess.
Your advertisement also mentioned that it was located in front of the beach but I had to walk through a long path to arrive at the sea, which was full of dangerous fish and pollution.
To make matters worse, the staff were really miserable and the hotel activities were completely mindless. When I tried to complain about all of these issues, they all just ran away. However, it's clear that if you pay peanuts, you get monkeys.
As a result, I would expect a complete refund of all expenses incurred on my holiday.
I look forward to hearing from you.
Yours faithfully,
Ona A.
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